01
Step 1
Role specific training
We reconstruct your current process using AI, decision intelligence and workflow automation.
Customer Service Agent that responds instantly, never sleeps
Resolve 80% of queries automatically, cut costs, boost CSAT, and scale support 24/7 without growing headcount
Results we've delivered
01
27% drop
in support tickets in 8 weeks
By auto-responding to routine queries within 30 seconds and resolving 85% of requests without human escalation
02
4 hrs to 2 mins
in response time in 13 weeks
By deploying AI agents to handle bookings, status updates, and FAQs instantly, 24/7
03
$340K saved
in annual support costs in 10 weeks
By reducing reliance on live agents while improving response speed
Here's how our AI employees are better, faster, cheaper
Task
AI output
Human output
Query response
<30 seconds
24/7 via chat/email/voice
2–12 hours
during business hours
Booking confirmation
Instant
auto-filled & confirmed
5–10 mins avg
manual entry
Order / shipment status
Live tracking
pulled from system APIs
Manual lookup
5–10 mins per case
FAQ & rate requests
Instant
pre-trained with policy data
Requires escalation
or lookup
Complaint triage
Auto-classified & routed
priority-based
Manual sorting
subject to backlog
What customer service
functions do we manage?
01
Order tracking and status updates
Respond to customer inquiries with real-time tracking info, estimated delivery times, and delay alerts
02
Order and delivery issue resolution
Handle missing, delayed, or damaged shipment complaints, logging issues, escalating when needed and providing resolutions instantly
03
Document and proof requests
Instantly retrieve and send documents like PODs, invoices, or shipping manifests on request
04
KPI reporting
Pulling data from multiple systems, calculating metrics and delivering real-time dashboards and reports so you can track performance
What customer service functions do we manage?
01
Order tracking and status updates
Respond to customer inquiries with real-time tracking info, estimated delivery times, and delay alerts
02
Order and delivery issue resolution
Handle missing, delayed, or damaged shipment complaints, logging issues, escalating when needed and providing resolutions instantly
03
Document and proof requests
Instantly retrieve and send documents like PODs, invoices, or shipping manifests on request
04
KPI reporting
Pulling data from multiple systems, calculating metrics and delivering real-time dashboards and reports so you can track performance
3-step onboarding process
02
Step 2
Feedback
We fine-tune output based on your feedback, by comparing actual results to targeted result.
03
Step 3
BAU
We continue to monitor performance, and provide on-going support
Here's a typical business case for investing in AI Employees
We perform daily office tasks 50% cheaper, allowing you to scale profitability and rapidly
The saving
For every 1 FTE transitioned to AI Employees you save ~$60K per annum
8%
of revenue
is the avg. payroll cost of office staff
33%+
of daily tasks
can be automated with AI
3
months
to realise a P&L impact
Nil
capex
required
Here's a typical business case for investing in AI Employees
8%
of revenue is the avg. payroll cost of office staff
33%+
of daily tasks can be automated with AI
50% cheaper
we perform daily office tasks, allowing you to scale profitably and rapidly
~$60K
saved per annum for every 1 FTE transitioned to AI Employees
3 months
to realise a P&L impact
Nil
capex required
Our capabilities
Discovery workshops
Take a step back to understand your challenges, discover new opportunities, and develop clear strategies.
Solution design
Craft tailored, innovative solutions with our solution design expertise, bridging strategy and execution to address your unique business challenges.
Prototyping
Bring ideas to life quickly and effectively with our prototyping expertise, enabling you to test, refine, and validate solutions before full-scale implementation.
Business case development
Build a compelling business case with our expertise, demonstrating clear value, ROI, and strategic alignment to drive.
Roadmap development
Chart a clear path to success, aligning priorities, timelines, costs and resources to achieve your strategic objectives efficiently.
Operations research
Optimise processes and improve decision-making with our operations research expertise, leveraging advanced analytics to drive efficiency.
Customer research
Build a compelling business case with our expertise, demonstrating clear value, ROI, and strategic alignment to drive.
Data & AI
Transform raw data into actionable insights with our Data & AI practice, empowering your business to make informed decisions, optimize performance.
Modernisation
Modernise your business with tailored strategies that revamp legacy systems and streamline operations, ensuring your organisation stays agile.
Platform development
Build scalable, high-performing software platforms tailored to your needs, leveraging our expertise in modern development practices and accelerators.
Cloud migration
Partner with industry leaders like AWS, Microsoft, and Google Cloud to craft a tailored cloud strategy that aligns with your unique business objectives.
Managed services
Streamline your operations with our managed services, providing proactive support and expertise to enhance efficiency.
Our capabilities
01 Discovery workshops
Take a step back to understand your challenges, discover new opportunities, and develop clear strategies.
02 Solution design
Craft tailored, innovative solutions with our solution design expertise, bridging strategy and execution to address your unique business challenges.
03 Prototyping
Bring ideas to life quickly and effectively with our prototyping expertise, enabling you to test, refine, and validate solutions before full-scale implementation.
04 Business case development
Build a compelling business case with our expertise, demonstrating clear value, ROI, and strategic alignment to drive.
05 Roadmap development
Chart a clear path to success, aligning priorities, timelines, costs and resources to achieve your strategic objectives efficiently.
06 Operations research
Optimise processes and improve decision-making with our operations research expertise, leveraging advanced analytics to drive efficiency.
07 Customer research
Build a compelling business case with our expertise, demonstrating clear value, ROI, and strategic alignment to drive.
08 Data & AI
Transform raw data into actionable insights with our Data & AI practice, empowering your business to make informed decisions, optimize performance.
09 Modernisation
Modernise your business with tailored strategies that revamp legacy systems and streamline operations, ensuring your organisation stays agile.
10 Platform development
Build scalable, high-performing software platforms tailored to your needs, leveraging our expertise in modern development practices and accelerators.
11 Cloud migration
Partner with industry leaders like AWS, Microsoft, and Google Cloud to craft a tailored cloud strategy that aligns with your unique business objectives.
12 Managed services
Streamline your operations with our managed services, providing proactive support and expertise to enhance efficiency.
Book a diagnostic before the numbers drift further.
AMG will assess where value is leaking across valuation, cashflow and profitability, then map the highest-impact execution path.